Course Description
Workplace Communication – Group Online is a premium 30-week live learning program designed for professionals and job-focused learners who need practical workplace communication skills. Each week combines a focused 2-hour teacher-led online class with practical learning activities and a weekly assessment to reinforce progress beyond the live session.
The course is organized around a clear weekly progression so learners can build skills step by step through explanation, group interaction, guided practice, and practical communication tasks. Rather than offering short disconnected lessons, each weekly session is designed as a complete learning experience with strong academic structure and real-world relevance.
Throughout the program, learners benefit from collaborative live learning, teacher feedback, focused language development, and a premium weekly rhythm that supports consistency, confidence, and measurable progress.
By the end of the course, learners should be able to manage common workplace interactions more confidently, communicate with stronger clarity, and respond more professionally in team settings.
One-Time Enrolment Fee: €50
Includes ongoing access to the AMBA SÔ LEARNING platform, program learning resources and teaching documents.
What Will You Learn?
- • Effective verbal communication in professional settings
- • Active listening and clear response techniques
- • Handling workplace interactions with diplomacy
- • Team collaboration and feedback communication
- • Adapting communication style to different audiences
Course Content
Week 1: Workplace Introductions & First Interaction
This week is built around workplace introductions & first interaction and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 1 Assignment: Workplace Introductions & First Interaction
Week 1 Quiz: Workplace Introductions & First Interaction
Week 2: Requests, Clarification & Confirmation
This week is built around requests, clarification & confirmation and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 2: Requests, Clarification & Confirmation
Week 2 Assignment: Requests, Clarification & Confirmation
Week 2 Quiz: Requests, Clarification & Confirmation
Week 3: Team Discussion & Collaboration
This week is built around team discussion & collaboration and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 3: Team Discussion & Collaboration
Week 3 Assignment: Team Discussion & Collaboration
Week 3 Quiz: Team Discussion & Collaboration
Week 4: Meetings: Updates & Participation
This week is built around meetings: updates & participation and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 4: Meetings: Updates & Participation
Week 4 Assignment: Meetings: Updates & Participation
Week 4 Quiz: Meetings: Updates & Participation
Week 5: Email Messages & Short Workplace Writing
This week is built around email messages & short workplace writing and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 5: Email Messages & Short Workplace Writing
Week 5 Assignment: Email Messages & Short Workplace Writing
Week 5 Quiz: Email Messages & Short Workplace Writing
Week 6: Customer & Service Communication
This week is built around customer & service communication and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 6: Customer & Service Communication
Week 6 Assignment: Customer & Service Communication
Week 6 Quiz: Customer & Service Communication
Week 7: Explaining Problems Clearly
This week is built around explaining problems clearly and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 7: Explaining Problems Clearly
Week 7 Assignment: Explaining Problems Clearly
Week 7 Quiz: Explaining Problems Clearly
Week 8: Giving and Receiving Feedback
This week is built around giving and receiving feedback and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 8: Giving and Receiving Feedback
Week 8 Assignment: Giving and Receiving Feedback
Week 8 Quiz: Giving and Receiving Feedback
Week 9: Polite Disagreement & Resolution
This week is built around polite disagreement & resolution and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 9: Polite Disagreement & Resolution
Week 9 Assignment: Polite Disagreement & Resolution
Week 9 Quiz: Polite Disagreement & Resolution
Week 10: Telephone Communication Basics
This week is built around telephone communication basics and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 10: Telephone Communication Basics
Week 10 Assignment: Telephone Communication Basics
Week 10 Quiz: Telephone Communication Basics
Week 11: Schedules, Deadlines & Priorities
This week is built around schedules, deadlines & priorities and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 11: Schedules, Deadlines & Priorities
Week 11 Assignment: Schedules, Deadlines & Priorities
Week 11 Quiz: Schedules, Deadlines & Priorities
Week 12: Summarising Information
This week is built around summarising information and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 12: Summarising Information
Week 12 Assignment: Summarising Information
Week 12 Quiz: Summarising Information
Week 13: Reporting Issues Professionally
This week is built around reporting issues professionally and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 13: Reporting Issues Professionally
Week 13 Assignment: Reporting Issues Professionally
Week 13 Quiz: Reporting Issues Professionally
Week 14: Workplace Vocabulary in Action
This week is built around workplace vocabulary in action and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 14: Workplace Vocabulary in Action
Week 14 Assignment: Workplace Vocabulary in Action
Week 14 Quiz: Workplace Vocabulary in Action
Week 15: Building Confidence in Team Communication
This week is built around building confidence in team communication and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 15: Building Confidence in Team Communication
Week 15 Assignment: Building Confidence in Team Communication
Week 15 Quiz: Building Confidence in Team Communication
Week 16: Presenting Short Updates
This week is built around presenting short updates and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 16: Presenting Short Updates
Week 16 Assignment: Presenting Short Updates
Week 16 Quiz: Presenting Short Updates
Week 17: Cross-Department Communication
This week is built around cross-department communication and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 17: Cross-Department Communication
Week 17 Assignment: Cross-Department Communication
Week 17 Quiz: Cross-Department Communication
Week 18: Professional Tone & Register
This week is built around professional tone & register and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 18: Professional Tone & Register
Week 18 Assignment: Professional Tone & Register
Week 18 Quiz: Professional Tone & Register
Week 19: Decision Making in Discussions
This week is built around decision making in discussions and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 19: Decision Making in Discussions
Week 19 Assignment: Decision Making in Discussions
Week 19 Quiz: Decision Making in Discussions
Week 20: Listening in Workplace Contexts
This week is built around listening in workplace contexts and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 20: Listening in Workplace Contexts
Week 20 Assignment: Listening in Workplace Contexts
Week 20 Quiz: Listening in Workplace Contexts
Week 21: Reading Workplace Documents
This week is built around reading workplace documents and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 21: Reading Workplace Documents
Week 21 Assignment: Reading Workplace Documents
Week 21 Quiz: Reading Workplace Documents
Week 22: Writing Internal Messages
This week is built around writing internal messages and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 22: Writing Internal Messages
Week 22 Assignment: Writing Internal Messages
Week 22 Quiz: Writing Internal Messages
Week 23: Managing Difficult Situations
This week is built around managing difficult situations and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 23: Managing Difficult Situations
Week 23 Assignment: Managing Difficult Situations
Week 23 Quiz: Managing Difficult Situations
Week 24: Practical Role-Play 1
This week is built around practical role-play 1 and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 24: Practical Role-Play 1
Week 24 Assignment: Practical Role-Play 1
Week 24 Quiz: Practical Role-Play 1
Week 25: Practical Role-Play 2
This week is built around practical role-play 2 and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 25: Practical Role-Play 2
Week 25 Assignment: Practical Role-Play 2
Week 25 Quiz: Practical Role-Play 2
Week 26: Integrated Team Task
This week is built around integrated team task and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 26: Integrated Team Task
Week 26 Assignment: Integrated Team Task
Week 26 Quiz: Integrated Team Task
Week 27: Communication Review
This week is built around communication review and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 27: Communication Review
Week 27 Assignment: Communication Review
Week 27 Quiz: Communication Review
Week 28: Performance Practice
This week is built around performance practice and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 28: Performance Practice
Week 28 Assignment: Performance Practice
Week 28 Quiz: Performance Practice
Week 29: Group Workplace Simulation
This week is built around group workplace simulation and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 29: Group Workplace Simulation
Week 29 Assignment: Group Workplace Simulation
Week 29 Quiz: Group Workplace Simulation
Week 30: Final Workplace Communication Task
This week is built around final workplace communication task and is designed to help learners deepen both understanding and application through live teacher-led instruction and collaborative practice.During the session, learners will explore the main language, communication patterns, and practical objectives connected to this weekly focus. The lesson is structured to move from guided input to controlled practice and finally to meaningful use in a group environment.Weekly learning goal: by the end of this session, learners should be able to use the week’s target language with greater clarity, confidence, and practical awareness.
Week 30: Final Workplace Communication Task
Week 30 Assignment: Final Workplace Communication Task
Week 30 Quiz: Final Workplace Communication Task
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