Terms and Conditions

Last updated: September 1, 2026

These Terms and Conditions govern access to the AMBA SÔ LEARNING website, learning platform, courses, live classes and associated services. Please read them carefully before creating an account or enrolling in a course.

1. Service Provider

The services are provided by:

• Legal name: AMBA SÔ LEARNING
• Legal form: SASU
• Registered office: 6 Rue Diderot, 93330 Neuilly-sur-Marne, France
• SIRET: 106 315 302 00013
• RCS: 106 315 302 RCS Bobigny
• VAT number: FR 24 106315302
• Email: support@ambasolearning.com
• Telephone: +33 7 68 94 65 17

2. Definitions

• “Platform” means ambasolearning.com and its associated learning services.
• “Course” means a language course, examination-preparation course, corporate programme or related learning service.
• “Learner” means the person enrolled in a course.
• “Customer” means the person purchasing the course, including a parent or legal guardian purchasing for a minor.
• “Batch” means the assigned learner group and its scheduled course period.
• “Enrolment Fee” means the one-time fee charged for the relevant course enrolment, providing access to the Platform, available learning resources and teaching documents provided for the learner’s programme.
• “Payment Plan” means the selected fixed schedule of three, six or nine monthly instalments used to pay the total course price.

3. Eligibility

The minimum learner age is 16. Learners aged 16 or 17 require approval from a parent or legal guardian before enrolment.

The parent or guardian may receive relevant account, payment, attendance, conduct and progress information and must approve the learner’s participation in any recorded class.

4. Account Registration

• Registration information must be accurate, current and complete.
• Each account is personal and may only be used by its registered learner.
• Login details must not be shared with another person.
• Suspected unauthorised access must be reported promptly to support@ambasolearning.com.

5. Enrolment

Course descriptions, formats, schedules, prices and applicable entry requirements are shown on the relevant course page. Enrolment is confirmed after the first required payment has been successfully completed.

Course places and batch assignments may be subject to availability. Instructor assignments may be changed when reasonably necessary without reducing the essential service purchased.

Where an Enrolment Fee applies, its amount and purpose are displayed on the course page and during checkout before the customer places the order. The Enrolment Fee is charged once for the relevant course enrolment and is separate from the selected monthly instalments.

7. Failed Payments

If an instalment is declined or remains unpaid, access to the course, learning materials and recordings may be suspended. Access will normally be restored after the overdue payment has been successfully completed.

Suspension of access does not automatically cancel the selected fixed Payment Plan or remove amounts already due.

8. Right of Withdrawal

A consumer purchasing a service online generally has 14 calendar days from the date the contract is concluded to exercise the statutory right of withdrawal, subject to the exceptions and conditions established by applicable law.

A withdrawal request may be submitted through the withdrawal form provided on the Platform or by sending an unambiguous written request to support@ambasolearning.com.

If the customer expressly requests that the service begin before the withdrawal period expires and subsequently withdraws, AMBA SÔ LEARNING may retain or request an amount proportionate to the service supplied before receiving the withdrawal request, where permitted by law.

Where a service has been fully performed before the withdrawal period expires, the right may be lost only where the legally required prior express request, consent and acknowledgement have been obtained.

Further information is provided in the Refund and Cancellation Policy.

9. Course Access

• Platform access begins after the required initial payment, including the Enrolment Fee where applicable, and confirmed enrolment.
• Materials are provided according to the learner’s assigned course and batch.
• Materials may be released progressively according to the course schedule.
• After every instalment in the selected three-, six- or nine-month Payment Plan has been paid, available programme materials may remain accessible through the learner’s active account after course completion.
• “Ongoing access” means continued access while the relevant content remains available on the Platform and the learner’s account remains active and compliant with these Terms.
• Access is not described or guaranteed as permanent or lifetime access.
• Access remains subject to the continued operation of the Platform, availability of the relevant course and compliance with these Terms.

10. Class Formats

Group Online

Group classes follow a shared schedule. A class missed by an individual learner is not rescheduled, credited or refunded.

Private Online

A learner must provide at least 24 hours’ notice to cancel or request the rescheduling of a Private Online class.

Private Home

A learner must provide at least 48 hours’ notice to cancel or request the rescheduling of a Private Home class. Private Home availability is offered throughout France, subject to instructor availability. Applicable travel costs are included in the displayed price.

11. Missed Classes

• Late cancellation or non-attendance for a private class counts as a delivered class.
• Late arrival does not extend the scheduled finishing time.
• Missing a class does not pause or change the agreed payment schedule.
• Any exception granted because of documented exceptional circumstances remains at AMBA SÔ LEARNING’s reasonable discretion and does not create an entitlement for future cases.

12. Cancellation by AMBA SÔ LEARNING

If AMBA SÔ LEARNING cancels a scheduled class, affected learners will be offered a replacement class or an equivalent course credit.

If a course cannot be delivered, AMBA SÔ LEARNING will offer an appropriate alternative or refund the amount attributable to the undelivered service, as required by applicable law.

14. Learner Conduct

• Regular attendance and punctuality are required.
• Learners must communicate respectfully with instructors, staff and other learners.
• Harassment, discrimination, threats, abusive behaviour and deliberate disruption are prohibited.
• Learners must follow reasonable classroom and platform instructions.
• Homework and assessments must be submitted before the next scheduled class unless another deadline is provided.
• Submitted work must be the learner’s own unless collaboration has been authorised.
• Accounts, course materials and recordings must not be shared.

15. Warnings and Removal

A formal warning may be issued following misconduct. Repeated misconduct after a warning, or sufficiently serious misconduct, may result in suspension or removal from the course and Platform.

Removal for substantiated misconduct does not normally qualify for a commercial refund. This provision does not exclude statutory rights that cannot legally be limited.

16. Intellectual Property

Course materials, lessons, recordings, quizzes, assignments, graphics, branding and other Platform content are owned by or licensed to AMBA SÔ LEARNING.

Learners receive a limited, personal, non-exclusive and non-transferable right to use the content for their own education. Content may not be copied, sold, redistributed, published or commercially exploited without prior written permission.

17. Certificates

Where stated on the course page, a certificate of completion may be issued after the applicable course requirements have been successfully completed.

An AMBA SÔ LEARNING certificate records completion of the specified course. It is not an accredited academic qualification or official examination result unless expressly stated otherwise.

18. Service Responsibility

AMBA SÔ LEARNING aims to provide courses with reasonable care and skill. Individual progress depends on factors including attendance, participation, practice and completion of assigned work. Specific examination results, employment outcomes or language levels are not guaranteed.

Nothing in these Terms excludes or limits liability or consumer rights where exclusion or limitation is prohibited by applicable law.

19. Personal Data

Personal data is processed as described in the Privacy Policy and Cookie Policy.

20. Complaints and Mediation

Customers should first submit complaints to support@ambasolearning.com. AMBA SÔ LEARNING will make reasonable efforts to resolve complaints directly.

Information about the competent consumer mediator will be added after an approved mediator has been formally appointed.

21. Governing Law

These Terms are governed by French law. Consumers retain the benefit of any mandatory protections and competent-court rights available under applicable consumer law.

22. Changes to These Terms

These Terms may be updated to reflect legal, operational or service changes. Material changes affecting existing learners will be communicated where reasonably required. Changes will not retroactively remove acquired statutory rights.

23. Contact

For questions regarding these Terms, contact:

Email: support@ambasolearning.com Telephone: +33 7 68 94 65 17 Contact page: ambasolearning.com/contact-us